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Options Tab Settings – Complete Guide

6 min read

The Options Tab is where you configure the core functionality of your feedback widget. This guide explains every setting in detail.

Accessing Options Tab #

  1. Go to WordPress Admin → Was This Helpful
  2. You'll be on the Option tab by default
  3. Look for “Save Changes” button at the top

Basic Settings Section #

Button Text Positive #

Default: 👍Yes

What it does: This is the text shown on the positive feedback button.

Examples:

  • 👍 Helpful
  • ✅ Yes, this helped
  • 😊 Good
  • Useful

Tips:

  • Keep it short (1-3 words)
  • Use emojis for visual appeal
  • Make it clear and positive

Button Text Negative #

Default: 👎No

What it does: This is the text shown on the negative feedback button.

Examples:

  • 👎 Not Helpful
  • ❌ No, needs work
  • 😞 Needs Improvement
  • Not Useful

Tips:

  • Keep it short and clear
  • Be constructive, not harsh
  • Use emojis that match your tone

Button Icon #

Default: Shows emoji picker with options like 👍 👎 😊 😐 😢 ✌️ 😈 ❤️ 😍 ✅

What it does: Allows you to add custom emojis to your buttons.

How to use:

  1. Copy an emoji from the picker or any source
  2. Paste it into the Button Text Positive or Button Text Negative fields
  3. The emoji will appear on your button

Pro Tip: You can use ANY emoji from your device:

  • Windows: Win + . (period)
  • Mac: Cmd + Ctrl + Space
  • Or copy from Emojipedia

Inline Title and Button #

Default: Unchecked (disabled)

What it does: When enabled, displays the title and buttons on the same line instead of stacked vertically.

When to use:

  • If you have limited vertical space
  • For a more compact design
  • When your question text is very short

Visual difference:

Disabled (default):
Was this helpful?
[Yes]  [No]

Enabled:
Was this helpful?  [Yes]  [No]

Select Post Types #

Default: Post (checked)

Available options:

  • Post (Blog posts)
  • Page (Static pages)
  • Attachment (Media files)

What it does: Controls where the feedback widget appears on your site.

Common configurations:

  1. Blog Only: Check only post
    • Use when you want feedback on articles only
  2. Blog + Pages: Check post and page
    • Use for blogs and important pages (About, Services, etc.)
  3. Everything: Check all options
    • Use if you want comprehensive feedback across your site

Note: Custom post types (like WooCommerce Products) may appear here if installed.

Vote Only Once #

Default: Yes (dropdown)

Options:

  • Yes – Users can vote only once per post (recommended)
  • No – Users can vote multiple times

What it does: Controls whether visitors can submit multiple votes for the same post.

How it works:

  • Uses IP-based tracking to identify unique visitors
  • Stores vote history in your WordPress database
  • Shows “Already Voted” message on second attempt

When to choose “Yes” (Recommended):

  • Accurate feedback data
  • Prevent vote manipulation
  • Standard feedback practice

When to choose “No”:

  • Testing purposes
  • If users legitimately need to update their feedback
  • Internal sites where trust is not an issue

Message Settings Section #

Your Question #

Default: Was this helpful?

What it does: The main question shown to visitors above the feedback buttons.

Best practices:

  • Keep it short and clear
  • Use familiar phrasing
  • Match your site's tone

Examples for different use cases:

Blog/Articles:

  • “Did you find this article helpful?”
  • “Was this post useful?”
  • “Did this answer your question?”

Documentation/Help:

  • “Did this guide help you?”
  • “Was this solution helpful?”
  • “Could you solve your problem?”

E-commerce/Products:

  • “Was this product description helpful?”
  • “Did this help you decide?”
  • “Is this information clear?”

Tutorials:

  • “Was this tutorial easy to follow?”
  • “Did you learn something new?”
  • “Was this explanation clear?”

Feedback Message #

Default: Thank you for your feedback

What it does: Message shown immediately after a user clicks Yes or No, before they can add comments.

Examples:

  • “Thanks! Your feedback helps us improve.”
  • “Feedback received! Want to tell us more?”
  • “Thank you! We appreciate your input.”
  • “Got it! Care to share more details?”

Pro Tip: Make it warm and appreciative. This encourages users to leave additional comments.

Positive Response #

Default: Good job! Please give your positive feedback

What it does: Additional prompt shown when user clicks the Positive button, encouraging them to leave a comment.

Examples:

  • “We're glad this helped! What did you like most?”
  • “Awesome! Want to tell us what worked well?”
  • “Great! Any specific part you found especially useful?”
  • “Thanks! What made this helpful for you?”

Note: This appears AFTER the feedback message if the user clicked the positive button.

Negative Response #

Default: How could we improve this post? Please Help us.

What it does: Additional prompt shown when user clicks the Negative button, asking for improvement suggestions.

Examples:

  • “We're sorry this didn't help. How can we improve it?”
  • “Thanks for letting us know. What was unclear or missing?”
  • “We want to do better! What would have been more helpful?”
  • “Help us improve – what didn't work for you?”

Best practices:

  • Be humble and open to criticism
  • Ask specific questions
  • Show you genuinely want to improve
  • Keep it constructive, not defensive

Already Voted? #

Default: You have already given a feedback for this post.

What it does: Message shown to users who try to vote again on the same post (when “Vote Only Once” is set to “Yes”).

Examples:

  • “You've already shared feedback on this post. Thank you!”
  • “We've already received your feedback for this article.”
  • “Thank you! You've already voted on this content.”
  • “Your feedback for this post was already recorded.”

Note: This only appears if “Vote Only Once” is enabled.

Saving Your Changes #

Important: After making any changes:

  1. Scroll to the top or bottom of the page
  2. Click the “Save Changes” button
  3. Wait for the success message
  4. Visit your site to see the changes live

Testing Your Settings #

After saving, always test on the front-end:

  1. Open a post/page where feedback should appear (in incognito/private mode)
  2. Verify the button text shows correctly
  3. Click the positive button – check the message
  4. Refresh and click negative button – check that message
  5. Try voting again – verify “Already Voted” message appears

Advanced Tips #

Using HTML in Messages #

You can use basic HTML in message fields:

Thank you! <strong>Your feedback matters.</strong>

Common Questions #

Q: Can I remove the emoji icons? A: Yes, just delete the emoji from the button text fields.

Q: Can I have different questions on different posts? A: Not directly. You'd need to set it globally, but you can use custom code to override per post.

Q: Does “Vote Only Once” work if users clear cookies? A: Yes, it uses IP tracking, not cookies, so clearing cookies won't allow re-voting.

Q: Can I add images to button text? A: No, only text and emojis are supported in buttons.

Related Guides #

Need help? Contact support through our support channel: Contact us

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