Report Tab & Analytics – Complete Guide

The Report Tab is your feedback command center. View statistics, analyze trends, read comments, and export data to make informed content decisions.

Accessing Reports #

1. Go to WordPress Admin → Was This Helpful
2. Click the “Report” tab at the top
3. You'll see your feedback dashboard

Understanding the Dashboard #

The Report tab has two main sections:

1. Visual Analytics (Left side): Pie chart/donut chart
2. Data Table (Right side): Detailed feedback list

Visual Analytics Section #

The Pie Chart #

What it shows: Percentage breakdown of positive vs. negative feedback across all posts.

Colors:

• Turquoise/Teal (Yes votes): Positive feedback
• Coral/Pink (No votes): Negative feedback

Reading the chart:

Yes: 2 (100.00%)
━━━━━━━━━━━━
Full circle = All votes are positive

Yes: 5 (62.5%)
No: 3 (37.5%)
━━━━━━━━━━━━
Larger segment = More positive votes

What to look for:

• High positive % (70%+): Your content is helping users
• Balanced split (40-60%): Mixed feedback, room for improvement
• High negative % (60%+): Content needs significant revision

Chart Legend #

Below the chart you'll see:

━━━━━━━━━━━━━━━━━━━
Yes : 2 (100.00%)
━━━━━━━━━━━━━━━━━━━

What it means:

• Number (2): Total “Yes” votes across all posts
• Percentage (100.00%): Proportion of total votes
• Same format for “No” votes

Date Range Filter #

Filter Controls #

At the top of the Report tab:

From: [select start date]  To: [select end date]

How to use:

1. View specific period:
   • From: 2024-01-01
   • To: 2024-01-31
   • Shows only January 2024 feedback
2. View last 7 days:
   • From: 7 days ago
   • To: Today
3. View all time:
   • Leave both fields empty
   • Or select your site's launch date to today

Use cases:

• Compare feedback before/after content updates
• Analyze monthly performance
• Check recent feedback trends
• Prepare monthly reports

Data Table Section #

Table Columns #

The data table shows:

Column	What It Shows	Sortable
Title	Post/page name	✅ Yes
Yes	Positive votes (count & %)	✅ Yes
No	Negative votes (count & %)	✅ Yes
Feedback	Number of comments received	❌ No
Published	Post publication date	❌ No

Reading the Table #

Example row:

Title: "Available Widgets"
Yes: 1 (100%)
No: 0 (0%)
Feedback: 1
Published: 2020-11-18
[Show Feedback]

What it means:

• Post got 1 positive vote (100% positive rate)
• No negative votes
• 1 person left a comment
• Post was published Nov 18, 2020
• Click “Show Feedback” to read the comment

Sorting Data #

Click column headers to sort:

Sort by Title: Alphabetical order (A-Z or Z-A)

A-Z: Available Widgets → Woolentor Free VS Pro
Z-A: Woolentor Free VS Pro → Available Widgets

Sort by Yes votes: See most/least positive posts

• Ascending: Least positive first
• Descending: Most positive first

Sort by No votes: See most/least negative posts

• Ascending: Least negative first
• Descending: Most negative first

Interpreting Percentages #

Understanding the numbers:

Yes: 5 (83%)  |  No: 1 (17%)
= 5 out of 6 total votes are positive

Yes: 1 (50%)  |  No: 1 (50%)
= Evenly split feedback

Yes: 0 (0%)  |  No: 3 (100%)
= All feedback is negative

Reading User Comments #

Accessing Comments #

1. Find the post in the data table
2. Look at the “Feedback” column (shows comment count)
3. Click “Show Feedback” link on the right

What You'll See #

A list of all feedback with:

• User's vote (positive or negative)
• Their comment text
• Date/time submitted
• User's IP address (if needed for spam control)

Example feedback display:

━━━━━━━━━━━━━━━━━━━━━━━━━━
👍 Positive Vote
"This tutorial was exactly what I needed! Clear and concise."
Submitted: January 15, 2024 at 2:30 PM
━━━━━━━━━━━━━━━━━━━━━━━━━━

Analyzing Your Data #

Finding Top Performers #

Method 1: Sort by “Yes” votes (descending)

• Shows your most helpful content
• Double down on what works
• Use as templates for new content

Questions to ask:

• What do top posts have in common?
• What topics get the most positive feedback?
• What format/style works best?

Identifying Problem Content #

Method 2: Sort by “No” votes (descending)

• Shows content needing improvement
• Prioritize revision efforts
• Read comments for specific issues

Action steps:

1. Click “Show Feedback” on high-negative posts
2. Read all comments to find patterns
3. Note common complaints:
   • “Too technical”
   • “Missing steps”
   • “Outdated information”
   • “Confusing explanation”
4. Update content based on feedback
5. Monitor if feedback improves

Reading Zero-Vote Posts #

Posts with no votes:

• May have low traffic
• Might not be relevant to readers
• Could have visibility issues
• Need promotion

Action steps:

• Check traffic in Google Analytics
• Improve SEO
• Share on social media
• Update content to be more current

Time-Based Analysis #

Compare periods:

Example analysis:

1. Filter: January 1-31, 2024
   • Result: 60% positive
2. Filter: February 1-28, 2024
   • Result: 75% positive
3. Insight: Content quality improved in February

Use cases:

• Measure impact of content updates
• Track improvement over time
• Identify seasonal trends
• Evaluate new writers/contributors

Exporting Data #

Export Options #

While the plugin doesn't have built-in export, you can:

Method 1: Screenshot

• Take screenshot of chart and table
• Good for presentations/reports

Method 2: Manual Copy

• Copy table data to Excel/Sheets
• Add to monthly reports

Method 3: Browser Print

• Print to PDF from browser
• Save as record

Pro tip: Regular screenshots help track trends over time.

Key Metrics to Track #

Overall Satisfaction Rate #

Formula: (Total Yes votes ÷ Total votes) × 100

Example:

• Total Yes: 45
• Total No: 15
• Total votes: 60
• Satisfaction rate: (45 ÷ 60) × 100 = 75%

Benchmarks:

• 80%+: Excellent
• 70-79%: Good
• 60-69%: Fair, room for improvement
• Below 60%: Needs attention

Comment Rate #

Formula: (Posts with comments ÷ Total posts with votes) × 100

What it means:

• High comment rate (30%+): Users are engaged
• Low comment rate (<10%): Consider prompting more

How to improve:

• Better prompt messages
• Ask specific questions
• Make comment box more visible

Response Time #

Track: How quickly you address negative feedback

Best practice:

• Check reports daily
• Update content within 1-2 weeks
• Re-check feedback after updates

Taking Action on Data #

Monthly Review Process #

Step 1: Export monthly data

• Filter by last month
• Screenshot chart and table

Step 2: Identify patterns

• Which posts got most negative feedback?
• Which topics perform best?
• What common complaints appear?

Step 3: Create action plan

Priority 1: Posts with >50% negative feedback
Priority 2: Popular posts with mixed feedback
Priority 3: New content based on positive topics

Step 4: Update content

• Fix identified issues
• Add missing information
• Update outdated details
• Improve clarity

Step 5: Monitor results

• Check feedback again after 30 days
• Measure improvement percentage

Setting Up Feedback Alerts #

While the plugin doesn't send automatic emails, you can:

Option 1: Regular schedule

• Check reports every Monday
• Review new feedback
• Add to calendar

Option 2: RSS/monitoring

• Check WordPress dashboard daily
• Look for new feedback count

Option 3: Custom notification

• Ask developer to add email notifications
• Set up database monitoring

Creating Reports for Stakeholders #

Monthly Report Template #

CONTENT FEEDBACK REPORT
Month: January 2024
━━━━━━━━━━━━━━━━━━━━━━━━

OVERVIEW
• Total votes: 150
• Positive votes: 120 (80%)
• Negative votes: 30 (20%)
• Comments received: 45

TOP PERFORMERS
1. "How to Install WordPress" - 95% positive
2. "Beginner's Guide to SEO" - 92% positive
3. "Email Marketing Tips" - 88% positive

NEEDS IMPROVEMENT
1. "Advanced PHP Tutorial" - 35% positive
2. "Server Configuration" - 42% positive

ACTION ITEMS
• Update PHP tutorial with clearer examples
• Add video to server config guide
• Create more beginner-friendly content

Advanced Analysis Tips #

Segment by Content Type #

Compare feedback across:

• Tutorials vs. Articles
• How-to guides vs. Opinion pieces
• Long-form vs. Short-form content

Track Individual Authors #

If multiple authors:

• Which author gets best feedback?
• What can others learn from them?

Seasonal Trends #

• Do certain topics perform better in specific months?
• Plan content calendar accordingly

Common Questions #

Q: How often should I check reports? A: At least weekly. Daily if you publish frequently.

Q: What's a good positive feedback percentage? A: 70%+ is good, 80%+ is excellent.

Q: Should I respond to every negative comment? A: Update content based on feedback, rather than individual responses.

Q: Can I delete spam feedback? A: Currently no built-in option. Contact support for database cleanup.

Q: How far back does data go? A: All feedback since plugin installation is stored.

Need help? Contact support through our support channel: Contact us