Top 7 WordPress Support Ticket Plugins: Which One is Right for You?
Aslam Hasib
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A support ticket system plays a great role in every online business. It is critical to provide top-notch customer service when operating an internet business.
According to Statista, 94% of customers state that positive customer service experiences make them more likely to purchase again.
Many WordPress helpdesk software solutions help businesses handle customer inquiries efficiently. You can use a WordPress Support Ticket Plugin to manage support tickets easily.
In this blog post, we will discuss the top 6 WordPress support ticket plugins and help you decide which one is right for you!
What are WordPress Support Ticket Plugins, and Why Do You Need One?
WordPress support ticket plugins are software programs that help you manage customer support requests. These plugins provide a way for customers to submit tickets, and they also help you keep track of and respond to those tickets.
Support ticket systems with multi-channel support help track customer requests in one central place. They are useful for businesses with many customers or different time zones.
WordPress support ticket plugins make it easy for you to manage customer support requests and keep your customers happy! These plugins help businesses improve customer satisfaction with better service.
These support ticket plugins are very important for WordPress websites because they provide a way for WordPress users to get help with their website problems.
There are many WordPress support ticket plugins available, but not all of them are created equal. Some WordPress support ticket plugins are better than others.
Thankfully, there are many WordPress support ticketing plugins available for better customer service. This blog covers the top five options to keep your customers satisfied
If you are using WordPress for your website, then you will need a WordPress support ticket plugin in order to provide quality customer service.
The Top 7 WordPress Support Ticket Plugins
Each WordPress support ticket plugin offers unique features for different needs. Choose the plugin that fits your requirements best for efficient support management. Let’s take a closer look at each of these WordPress support ticket plugins!
Support Genix – WordPress Support Ticket Plugin
If you’re looking for an easy way to manage customer support tickets from your WordPress website, SupportGenix is the plugin for you! It allows you to create support tickets and track customer interactions.
SupportGenix is a WordPress support ticket plugin that provides easy website assistance. It helps users create tickets and track their progress effortlessly.
It allows you to create unlimited support tickets, track the progress of your tickets, and view the history of your tickets. It also provides a way for WordPress users to view the status of their tickets.
With its simple, intuitive interface, you can quickly and easily create support tickets, track customer interactions, and keep your customers happy.
Users can check their ticket status and view their complete history anytime. SupportGenix is one of best free plugin designed for efficient customer support management.
So why wait? Get started today and see how easy it is to improve your customer support process!
Feature list for SupportGenix- WordPress support ticket plugin
- Easy to use for WordPress users
- Allows you to create unlimited support tickets
- Track the progress of your tickets
- View the history of your tickets
- View the status of your tickets
- Unlimited Tickets
- Unlimited Agents
- Unlimited Customers
- Ticket Category
- Tickets on Behalf of Users
- Agent Control
- Transfer Ticket
- Email Piping
- Envato Integration
- Elite Licenser Integration
- Saved Replies
- File Upload Settings
- Email Notification
If you are looking for a helpdesk plugin for WordPress that is easy to use and provides a way for WordPress users to get help with their website problems, SupportGenix is a great option.
SupportGenix Pricing:
Plan For Yearly Lifetime Personal 1 Website $59 $99 Developer 5 Websites $99 $199 Agency 100 Websites $149 $399
Watch the Video about How to Setup Support Genix WordPress Support Ticket Plugin
Fluent Support
Fluent Support is the easiest tool to help support agents manage tickets. This WordPress helpdesk plugin is great for product help, automated replies, agent management, and keeping an eye on team activities. You can easily configure it to work exactly the way you want it to.
Its purpose is to streamline support agents’ tasks, offering both free and premium versions. It simplifies your everyday work, such as email management, automated agent assignments, and personalized support.
The plugin contributes to time efficiency per ticket through automation, draft mode utilization, and readily saved responses.
It promotes collaborative teamwork through internal notes and task prioritizations. Besides, if anyone intends to migrate their ticket data to Fluent Support, it’s as simple as snapping your fingers.
Fluent Support’s aspiration for excellence resonates as its developers persistently refine its capabilities. You should check it out – it’s a smooth way to make your support great.
Feature list for Fluent Support WordPress Support Ticket Plugin
- Automatic Agent Assignment
- Unlimited tickets
- Instant loading with superfast SPA
- Automated reply
- Private note-taking for agents
- Automated workflow
- 20+ integrations
- Email piping
- Email CC
- Advanced conditional filtering
- Priority support
- Custom field
WSDesk – WordPress Helpdesk & Support Ticketing Plugin
If you are looking for a well-rounded, all-inclusive help desk plugin, your search ends here! It enables you to quickly and efficiently add a help desk solution to manage all of your customer support queries and the best part is that it does not require any coding experience.
You can add unlimited support agent accounts and create tickets manually or automatically. It allows automatic ticket tagging and allocation to your support team efficiently. You can set triggers, automate tasks, edit tickets in bulk, and send quick replies.
It also enables you to attach files to make data transfer a breeze. You also have the option to save unlimited data history to keep accurate track of your customer communications.
The plugin interface and dashboard are intuitive and user-friendly and can be configured in a few minutes.
Another outstanding feature of the plugin is its ability to inform support agents via google chat whenever any new action is taken on a new or existing ticket. This feature helps you to be super quick with responses.
This plugin converts unread emails from your email ID into WSDesk tickets automatically. It uses IMAP or Google OAuth to streamline your support workflow.
This unique feature unifies your support workflow into a streamlined process without having to switch between various support platforms.
Feature list for WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System
- Tickets are automatically tagged and assigned
- Sort your tickets by status, such as pending, solved, and unsolved, and by adding tags.
- Automated ticket closure after inactivity
- Create an unlimited number of agent supervisor accounts.
- Unlimited tickets can be generated and managed.
- Create tickets automatically from emails using Google OAuth or IMAP.
- Create your own ticket submission forms.
- Email blocking and spam filtering
- Triggers and automation
- Notify agents of new tickets and outstanding tickets that require attention.
- Prepare canned responses for quick replies.
- With agent ratings and ticket reports, you can keep track of your support performance.
- Full control over the safety and privacy of your customer and support data with GDPR compliance features.
- Compatibility with WSChat, a live chat plugin created dedicated to WordPress.
HelpScout
Introducing the HelpScout Plugin for WordPress! With this easy-to-use plugin, you can create and manage support tickets right from your WordPress website. Keep your customers happy and ensure fast, efficient service with HelpScout’s powerful support ticketing solution.
HelpScout is a WordPress support ticket plugin for managing customer support requests. It allows customers to submit tickets easily through a centralized system. This plugin allows customers to submit tickets and helps you keep track of and respond to those tickets.
ZenDesk
ZenDesk is a popular support ticket system that many businesses use to manage their customer support. It offers a wide range of features, such as the ability to track the progress of tickets, assign agents to tickets, and create canned responses. It also integrates with a variety of other applications, such as Salesforce and Zendesk.
However, ZenDesk can be expensive for smaller businesses. The Team plan starts at $55 per month, and the Growth plan costs $89 per month.
If your business doesn’t need all of ZenDesk’s features, there are a number of other support ticket system plugins available that might be a better fit.
A list of features of ZenDesk Support system-
- Supports WordPress platform
- It integrates with Salesforce.
- Easy to use for WordPress users
Awesome Support
The Awesome Support WordPress ticket Plugin is one of the best WordPress support ticket plugins available. It is easy to use and helps you manage your support tickets quickly and easily.
It also includes a number of features that make it the perfect choice for WordPress users.
This plugin helps you manage your support tickets quickly and easily and comes with a number of features that make it the perfect choice for WordPress users.
If you are looking for a WordPress support ticket plugin that is easy to use and includes a number of features, the Awesome Support WordPress ticket Plugin is a perfect choice.
Some of the features of the Awesome Support WordPress ticket Plugin include:
- Easy use interface
- Supports multiple languages
- Includes a self-service knowledge base
- Comes with a built-in support forum
- Ability to create custom fields
- Supports multiple WordPress installations
SupportCandy
SupportCandy is a WordPress support ticket plugin that can help you manage and monitor your WordPress site’s support tickets.
It integrates with your WordPress site to provide a streamlined support ticket system for your customers.
If you’re looking for a WordPress help desk plugin that offers a variety of features and is easy to use, SupportCandy is a great option.
SupportCandy offers a variety of features, including:
- A customer portal where customers can create tickets and check the status of their tickets.
- A WordPress support ticket plugin that allows you to manage and monitor your WordPress site’s support tickets.
- A variety of features, including a customer portal, ticket management, and more.
How to Choose the Right Plugin for Your Business
Now that you know the top WordPress support ticket plugins, how do you choose the right one for your business? Here are a few factors to consider:
- The size of your business: If you have a small business, you may not need all the features offered by some of the more comprehensive WordPress support ticket plugins. ZenDesk, for example, offers a variety of features but may be overkill for a small business.
- The type of support you offer: If you offer support to WordPress users, choose a WordPress-specific plugin. SupportGenix is a great option for WordPress-specific support. For broader support across software programs, consider Zendesk or Freshdesk.
- The complexity of your WordPress site: If you have a complex WordPress site with many plugins and themes installed, you may need a more comprehensive WordPress support ticket plugin to help manage all the tickets.
Once you’ve considered these factors, you should be able to narrow down your choices and select the WordPress support ticket plugin that’s right for your business.
Still not sure which support ticket plugin WordPress is right for you? Check SupportGenix’s for your WordPress website and the features they offer.
Despite the fact that SupportGenix pricing is inexpensive, it includes all of the necessary capabilities for managing tickets in WordPress websites. SupportGenix comes out on top when compared to its competitors based on pricing.
As you can see, all 7 support ticket plugins for WordPress offer similar features but differ in terms of price and complexity. SupportGenix is the most affordable WordPress support ticket plugin, while ZenDesk is the most expensive. While Freshdesk is the most complex.
Comparison Table: WordPress Support Ticket Plugins
Now that you know the top WordPress support ticket plugins, how do they compare? Here’s a quick overview of the features offered by each plugin:
Plugin Free Version Personal/Basic Professional/Team Agency/Enterprise SupportGenix ✓ $59/year or $99 lifetime $99/year or $199 lifetime $149/year or $399 lifetime Fluent Support ✓ $49/year $99/year $249/year WSDesk ✓ $89/year $119/year $179/year HelpScout ✓ $0 (Free plan) $50/month $75/month ZenDesk ✗ $55/agent/month $89/agent/month $115/agent/month Awesome Support ✓ $149/year $229/year $409/year SupportCandy ✓ $79/year $149/year $299/year
Watch the Video About 5 Best WordPress Support Ticket Plugins | Support Ticket Plugin for WordPress
Frequently Asked Questions
How does WordPress support ticket plugins improve customer service?
The WordPress support ticket plugins centralize customer queries, automate responses, and provide tracking tools. This ensures faster resolution, better organization, and improved customer satisfaction for your business.
Are WordPress support ticket plugins customizable?
Yes, most plugins like Awesome Support and WP Ticket offer customization options. You can modify ticket fields, workflows, and designs to match your brand’s needs seamlessly.
Can WordPress support ticket plugins handle high ticket volumes?
Yes, plugins like Awesome Support and WP Ticket are designed to handle high volumes. They offer automation and prioritization features to manage large workloads effectively.
Is there a free WordPress support ticket plugin?
Yes, plugins like WP Support Plus and WSDesk offer free versions. They provide basic ticket management features ideal for small businesses or startups.
How do I choose the right WordPress support ticket plugin?
Consider factors like ease of use, customization, integrations, and pricing. Test free versions or demos to find the best fit for your support needs.
Final Thoughts
WordPress support ticket plugins are a great way to manage and monitor your WordPress site’s support tickets. They offer a variety of features, including the ability to create tickets, track the progress of your tickets, and view the history of your tickets.
Which WordPress support ticket plugin is right for you? That depends on your business. Which WordPress support ticket plugin is right for you? That depends on your business’s needs and budget.
If you’re looking for an affordable WordPress support ticket plugin that offers all the basics, then SupportGenix is the best option.
